All orders are processed within  24 to 48 hours  , unless the order is placed on a holiday or weekend, in which case it will be processed on the next business day.

Once processed, the order is sent to the customer.  Once shipped, the delivery address cannot be changed.

Thanks to several agreements with carriers,  NINEN  carries out national and international shipments.

Estimated average times

Cash on Delivery Express has a delivery time of between  8 and 15 working days  .  In specific cases and on dates marked by high demand (Black Friday, Black Monday, Christmas, etc.) shipping may be delayed.

The Express must always be paid in cash to the delivery person as soon as he delivers the order to your home.

All of our shipments are insured and have a tracking number that will allow you to know the status of your order at any time.
ConsiderIf the customer does not put the correct address in the order and does not notify us before the order leaves our warehouse, making it impossible to deliver the order due to the incorrect address, the customer will be charged for a second shipment.

If the carrier is unable to contact you when your order is dispatched, we will notify you by email and your order will be temporarily held at a logistics transit station.  If the order is not claimed within 15 days, the product will be sent back to our warehouse.